Airport Baggage Recovery

Lost Your Baggage at the Airport?

Missing baggage can be stressful, especially when you have just arrived in Sri Lanka. Our team can assist you with the baggage recovery process and help coordinate the next steps using the information provided by you, the airline and the airport.

How We Can Help

• Review the details of your missing baggage
• Help you follow up using your airline baggage report
• Assist with communication and recovery arrangements
• Keep you informed about the progress of your request
• Help coordinate the return of recovered baggage where available

Information to Prepare

Please provide as much information as possible so that our team can understand and assist with your request.

• Your full name and contact number
• Arrival airport in Sri Lanka
• Airline name and flight number
• Date of arrival
• Number of missing bags
• Airline baggage report or reference number, if available
• Baggage tag number, if available
• Colour, brand, size and identifying features of the baggage

What to Do First

1. Report the missing baggage to the airline or airport baggage service desk.
2. Keep the baggage report, reference number and baggage tag receipt.
3. Submit your details through our inquiry form.
4. Our team will contact you to discuss the available next steps.

Send Your Recovery Request

Complete the inquiry form with your airport, flight and baggage details. Include your baggage report reference and a clear description of the missing bags whenever possible.

Please note: Baggage tracing and release remain subject to the airline and airport authorities. Recovery time and availability depend on the information supplied and the status of the missing baggage.